High water bill and foundation cracks in San Antonio: what next?

A high water bill and foundation cracks do not, by themselves, prove that a slab leak caused the movement. In San Antonio, use SAWS' high-bill guidance to investigate water loss and arrange a plumbing check rather than assuming the two symptoms share one cause.

Check the water-use problem

SAWS directs customers with a sudden bill increase to use their water meter to check for leaks. Follow its meter instructions and review your usage; the high bill could have a cause separate from the cracks.

Who handles a private leak?

SAWS says it cannot repair plumbing on private property and that a homeowner with a leak needs to hire a plumber. Ask for the leak location, findings and repair details in writing. A utility bill is not a structural diagnosis.

Keep the paperwork

SAWS may consider a partial usage adjustment after an eligible leak is repaired, including a broken pipe in a foundation. Its current guidance calls for a request within 60 days of repair and says the adjustment does not reimburse plumbing costs. Check the current eligibility rules before applying.

Then address the movement

Give the plumbing findings to the professional assessing the foundation. Ask which problem the proposed repair addresses and what remains uncertain. Call to be connected with an independent local foundation repair company; arrange plumbing work separately with a plumber.